GP-led support for your practice.
More time for patients.
NovaHS provides GP document processing, clinical workflow, remote clinics, pharmacy support and record summarisation for NHS practices and PCNs across England, working with your existing systems and team.
GP-led clinical support that integrates with your practice team
NovaHS is a CQC-registered, GP-led provider of clinical correspondence, clinical and pharmacy support for NHS primary care across England. We become a seamless extension of your team, not a detached outsourcer.
Our multidisciplinary team, clinicians, clinical coders, pharmacists and technicians, works to your pathways across clinical correspondence (NovaDoc), clinical support (NovaClinic) and medicines management (NovaMed), to one standardised, safe method with continuity you can rely on.
Founded in April 2020 by practising GPs and led by our founder and CEO, Dr Samim Azim, we support GP practices, PCNs, Federations and ICBs of every size.
The practices NovaHS has supported have a combined population of over 3.2 million patients. Since NovaHS began, we have processed more than 10 million clinical documents. Across our services, we estimate savings of 100,000+ clinical hours each year, based on average time saved for the work delivered.
GP practice support services: document workflow, coding, clinics & pharmacy
GP-led clinical correspondence, clinical coding, remote clinics and medicines management for GP practices, PCNs, Federations and ICBs across England, delivered to one standardised, safe method. ARRS funding may be available for eligible roles and agreed delivery arrangements.
GP document processing & clinical coding
Daily processing of clinical correspondence, every discharge summary, clinic letter, referral and result coded in SNOMED CT, triaged by clinicians and filed in EMIS or SystmOne.
Lloyd George record summarisation
End-to-end Lloyd George digitisation: certified collection and scanning, summarisation by our Class I medical device built to DCB0129, and staff-verified SNOMED coding into your system.
Remote triage & GP clinical support
GP-supervised clinicians triage your lists and run whole clinics inside your existing tools, resolving around 60–70% of patient contacts remotely.
GP pharmacy & medicines management
Clinical pharmacists, pharmacy technicians and prescription clerks handling repeat prescriptions, structured medication reviews and medicines optimisation, inside EMIS and SystmOne.
Bespoke primary care projects & HealthTech
Tailored projects, partnership routes and primary care HealthTech for practices, PCNs, Federations and ICBs, every engagement starting with a free consultation and analysis.
See how much your GP practice could save on clinical correspondence & coding
Estimate the clinical correspondence and coding workload your registered patient list size creates, and how much your GP practice could save each year by outsourcing GP document processing to NovaHS. Funding options depend on the roles, delivery arrangement and budget agreed with your PCN.
“Clinicians are getting about 15 letters a week compared to the hundreds before working with Nova, we’ve saved three full days.” For comparison: an in-house hire costs salary plus roughly 27% pension and NI on-costs, plus recruitment, training and absence cover.
Clinical correspondence outsourcing, common questions
How much can a GP practice save by outsourcing clinical correspondence and coding?
Is outsourcing GP clinical correspondence and coding cost-effective?
How much does NovaHS clinical correspondence processing cost?
Measurable results for GP practices, PCNs & ICBs
Outcomes from GP practices, PCNs and Federations we've supported across England, from clinical correspondence backlog clearance to clinician-led remote triage and pharmacy technician support. Names are omitted to protect patient and practice confidentiality.
CQC-regulated and data-secure: safety you can trust
NovaHS is a GP-led, CQC-registered provider of NHS primary care support. Patient data is handled to NHS standards throughout, Cyber Essentials certified, ICO registered, compliant with the NHS Data Security and Protection Toolkit (DSP Toolkit) and UK GDPR, and a PRSB partner for clinical record standards.
A clinical service, not just an outsourcer or a tool
Unlike a generic outsourcer or a software-only tool, NovaHS is GP-led and CQC-registered, with clinician triage, regular clinical safety audits, professional indemnity, structured training and a single point of contact, while removing the recruitment, training and absence burden of doing it in-house.
| Capability | NovaHS | In-house team | Generic / offshore outsourcer | Software-only tool |
|---|---|---|---|---|
| GP-led, GP-supervised clinical governance | ✓ | Varies | : | : |
| CQC-registered organisation | ✓ | N/A | Rarely | : |
| Clinical triage by clinicians | ✓ | ✓ | : | : |
| Regular clinical safety audits | ✓ | Varies | Rarely | : |
| Professional clinical indemnity included | ✓ | Practice's own | Varies | : |
| Regular structured training | ✓ | Varies | Varies | N/A |
| ARRS funding options for eligible roles | Check eligibility | Check eligibility | Check eligibility | Check eligibility |
| Covers annual leave & sickness automatically | ✓ | : | ✓ | N/A |
| Single, named point of contact | ✓ | N/A | Varies | Varies |
| UK-based, NHS data standards (DSP Toolkit, Cyber Essentials, ICO) | ✓ | ✓ | Varies | Varies |
| One partner across documents, clinics & pharmacy | ✓ | : | : | : |
| Onboarded within a week | ✓ | : | Varies | N/A |
| Works inside EMIS & SystmOne | ✓ | ✓ | Varies | Varies |
| Proven at scale, 10M+ documents processed | ✓ | N/A | Varies | Varies |
| No recruitment or training burden for your practice | ✓ | : | ✓ | Partial |
Comparison is indicative and describes typical provider categories, not any named company. NovaHS combines the clinical governance of an in-house team with the flexibility of outsourcing and the efficiency of modern technology.
From the NovaHS blog
Practical insights on clinical correspondence, clinical coding, medicines management and NHS primary care.
Same-day urgent access: the letter is coming, and so is winter
Jess's Rule at One: Is Your Record-Keeping Ready to Catch Repeat Presentations?
DM037: the diabetes indicator most practices will underachieve
Semaglutide for cardiovascular risk: the capacity question nobody has costed
Neighbourhood provider contracts: the questions to settle before your practice signs anything
Advice and guidance after the HSSIB report: what your practice should be recording
The importance of clinical coding in NHS primary care
Natural language processing: why standardised data matters
The hidden burden of medicines management in general practice
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“We no longer worry about the build-up of a backlog of documents to action. It has helped tremendously during staff sickness.”